Claims support
Prepare clearer information when something goes wrong.
A claim is easier to discuss when records, policy details, incident facts, and adviser questions are organised early.
What to prepare
Incident facts
Date, location, people involved, photos, immediate actions, and what happened next.
Policy and records
Policy schedules, wording, invoices, maintenance records, security records, and revenue evidence.
Adviser discussion
What needs to be notified, what documents may be needed, and what timeframes apply.
Important reminder
Claims outcomes depend on the facts and the policy
- Notify your adviser or insurer promptly when required.
- Keep documents and photos before repairs or replacement where practical.
- Do not assume every incident is covered until the wording and facts are reviewed.
- Ask what evidence is needed and what steps should happen next.
Prepare your risk context before the adviser conversation.
iCura helps organise the facts, questions, and renewal signals that make insurance advice more practical.